Privacy Policy

Privacy and Terms of Use

📄 Privacy Policy — Kintah LLC

Effective Date: 2015-05-08

Last Updated:2015-05-08

At Kintah LLC (“Kintah”, “we”, “our”, or “us”), accessible at https://agency.kintah.com, your privacy is critically important. This Privacy Policy describes how we collect, use, and protect your personal data in accordance with global data protection laws including GDPR, CCPA, PIPEDA, and other relevant regulations.

1. Who We Are

Kintah LLC provides AI-driven social and personalized marketing services to e-commerce marketplace sellers through our platform, agency.kintah.com.

Contact Information

Email: support@kintah.com

Business Address: [Insert Company Mailing Address]

2. Information We Collect

We may collect and process the following categories of personal data:

Contact Information: Name, email address, phone number
Account Details: Username, password (encrypted), preferences
Business Information: Store URLs, sales data, inventory metrics
Marketing & Usage Data: IP address, browser type, cookies, usage logs
Third-Party Integrations: Data from TikTok, Meta (Facebook/Instagram), Google Ads

We do not collect or process sensitive personal data (e.g., race, religion, biometric data) unless explicitly authorized and required.

3. How We Use Your Information

We process your data to:

Provide and improve our services
Personalize marketing recommendations
Monitor platform performance and security
Comply with legal obligations
Send service and marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

Contractual necessity (to provide services)
Consent (for optional marketing)
Legal obligations
Legitimate interests (e.g., fraud prevention, service optimization)

5. Data Sharing and Third Parties

We only share data with:

Authorized processors (e.g., Stripe, Meta, TikTok, AWS)
Government authorities if legally required
Other parties with your explicit consent

All processors are contractually bound to data protection standards.

6. International Data Transfers

Data may be transferred to and stored in countries outside your jurisdiction. We ensure these transfers are legally compliant using:

Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Adequacy decisions where applicable

7. Data Retention

We retain personal data only as long as necessary for the purposes stated. Afterward, data is securely deleted or anonymized.

8. Your Rights

You may exercise the following rights:

Access your data
Correct or update data
Request data deletion
Object or restrict processing
Withdraw consent (where applicable)
Data portability (export your data)

To exercise these rights, email us at support@kintah.com.

9. Cookies and Tracking

We use cookies and similar technologies to analyze usage and enhance experience. You can manage preferences through your browser settings or our cookie banner.

10. Children’s Privacy

We do not knowingly collect data from individuals under 16 years of age. If we learn this has occurred, we will delete the data.

11. Updates

We may update this Privacy Policy periodically. We will notify you via email or platform notice when changes are significant.

📜 Terms of Service — Kintah LLC

Effective Date: 2015-05-08

Last Updated: 2015-05-08

These Terms of Service (“Terms”) govern your use of the Kintah marketing platform and related services. By accessing or using https://agency.kintah.com, you agree to be bound by these Terms.

1. Use of Services

You must be at least 18 years old and capable of forming a binding contract. You agree not to use the platform for any illegal or unauthorized purpose.

2. User Accounts

You are responsible for maintaining the confidentiality of your credentials. You must notify us immediately if you suspect any unauthorized access.

3. Acceptable Use

You agree not to:

Violate laws or third-party rights
Upload harmful or misleading content
Use bots or automated systems without permission
Resell, sublicense, or misuse platform APIs

4. Fees and Payments

If your plan includes fees, you agree to pay in accordance with the selected pricing model. All payments are processed securely via Stripe or other authorized gateways.

5. Intellectual Property

Kintah retains all intellectual property rights to its software, content, and AI models. You retain rights to your own data and content uploaded to the platform.

6. Data and Privacy

By using our service, you agree to our Privacy Policy. We take your data protection seriously and only process your data as outlined therein.

7. Third-Party Services

We may integrate with TikTok, Meta, and other platforms. You must also agree to their respective terms and policies when using their features via our platform.

8. Limitation of Liability

To the extent permitted by law, Kintah shall not be liable for:

Any indirect, incidental, or consequential damages
Data loss due to third-party actions
Errors resulting from user misuse

9. Termination

We reserve the right to suspend or terminate your access for any breach of these terms, without notice. You may cancel your account at any time.

10. Governing Law

These Terms are governed by the laws of the State of [Insert State], United States, without regard to conflict of law principles. Disputes shall be resolved through arbitration or in the competent courts of that state.

11. Contact

For legal or compliance concerns, contact:

Email: support@kintah.com